Beverly Hills Plaza Hotel & Spa, Los Angeles

I had a lovely overnight stay that brought me a taste of old Hollywood charm. The warm atmosphere made my first visit to Beverly Hills special, and I appreciated the convenience of the courtyard and hot tub right outside my room. However, some aspects of the hotel could use some updating, and the stairs may not suit everyone. Overall, it was a pleasant getaway, but I see some opportunities for improvement.

I had a mixed experience at this hotel. The ambiance was lovely, and my suite was quite spacious, complete with a dining room and kitchen, which I appreciated. However, accessing the room was a struggle due to several flights of stairs, and I encountered issues with the service that left a lot to be desired. Overall, the location worked well for my plans, but the staff could use some improvement in hospitality.

While the hotel's location was quite convenient for exploring the area, my experience was marred by poorly maintained rooms and unresponsive service. The dining options were underwhelming and the atmosphere was noisy due to ongoing construction. Overall, it was a disappointing stay that did not meet my expectations, given the price I paid.

The hotel has a grand and opulent feel, especially around the pool area, making it a pleasant stay overall. The suites are spacious, which is great for families, and the location is convenient for exploring nearby attractions. However, my experience with the service wasn't ideal, particularly during our room-related issues, which left a sour taste. Additionally, the noise from the road detracted from the peaceful ambiance one might expect from a spa hotel.

I had a mixed experience at this hotel. The spacious rooms were definitely a highlight, and I appreciated the charming pool area. However, the customer service left much to be desired, and I encountered significant issues with my luggage that were disappointing. Overall, it's a comfortable hotel, but there's room for improvement in service and communication.